Buyders Admin — Working Manual

What every tab does, how work flows, and what each button does. Plain words. Written from the code on 5 Oct 2026.

I am a… Search

Your sidebar, explained

The real sidebar is one flat list. This manual groups tabs by purpose.

Pick your role to dim the tabs you do not have.

Home

Where you start.

My Desk
Command Center

Listings & verification

Get listings in, checked, live and fresh.

Intake
Verify
Listings
Moderation
Brokers
Reconfirm
Rescue

Buyers & leads

From first enquiry to a closed deal.

Leads
Requirements
People

Safety & approvals

Second-person decisions and the record.

Releases
Approvals
Blocks
Audit

Team & setup

People, powers, cities, settings.

Staff
Presets
Cities
Settings

Public inbox & analytics

Messages from outside, site content, traffic.

Applications
Feedback
Content
Website

Start here

The Buyders admin is where staff verify listings, work buyer leads and run the team. You only see the tabs your role needs.

Things move through stages

A listing goes Draft → Under review → Listed. A lead goes New → … → Closed won. Every stage has a name on screen.

Work waits in a pool

Work nobody owns sits in a pool. One person takes it. Giving it back needs an admin.

Risky actions need a second person

Blocking, force-approving and Super Admin changes need two different admins. Some actions also ask for your 6-digit code.

Sign in, step by step

Open the admin. Type your email and the temporary password you were given.
Choose a new password. 12 or more characters. Not the temporary one.
First time only: scan the QR code with an authenticator app. Then type the 6-digit code. Every later sign-in: just the code.

Many wrong tries lock you out for a while. Ask the owner to reset it.

The screen

1Sidebar. Your tabs. Click one to open it. The open tab is highlighted.
2Bell. Your notifications. Mark all read clears the count.
3Font. Changes the admin's letter style, for you only.
4Sign out. Ends your session.
Menu (phone). On a phone the sidebar hides. The Menu button opens it.

The big picture

One flow, from a seller's listing to a closed deal. Click a box to jump to its tab.

Listings are verified and made public. Buyers show interest. Each interest becomes a lead that staff work until it closes. Dashed boxes are side loops.

Home

Where you start.

2 tabs: My Desk · Command Center

My Desk

Your own to-do page. Everything given to you is here.11 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Start your day here.
Clear Overdue first. Then Due today.
Click a lead or listing to work on it.

What happens next

Work you finish drops off the list.

Watch out

Overdue mixes leads and listings. Oldest due date first.
Open pools only shows counts. Click a pool to see its items.

Buttons

	Button	What it does	After
1	Request access	Ask for one more power, or for another office.	An admin decides in Approvals. The answer shows under My access requests.
2	Call buyer	Logs a call to the buyer for this lead.	On this setup it only records the attempt. Nothing is dialled. Call from your own phone.
2	WhatsApp buyer	Logs a WhatsApp message to the buyer.	Same: it only records. The buyer must also have agreed to WhatsApp.
3	Request release	Ask to give a lead or listing back. You must give a reason.	An admin approves or rejects. If approved, it goes back to the pool.
	Cancel	Withdraw your own release request.	The item stays with you.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerMarketingSales desks (3)Investor DeskFinance Desk

Command Center

The company view for managers. Counts and charts.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Look at the five number tiles.
Click a tile to open that queue.
Read Recent admin activity. Look for anything odd.

What happens next

Each tile opens its own tab: Verify, Leads, Requirements, Moderation, Listings.

Watch out

Tile numbers are not full counts. A + means "at least this many". Open the tab for the real number.
People without this tab land on My Desk instead.

Buttons

	Button	What it does	After
1	Verification queue	Tile. Opens Verify.	Shows at most 5, then a +.
1	Leads pipeline	Tile. Counts New leads. Opens Leads.	A small page only, then a +.
1	Flagged for review	Tile. Opens Moderation.	This one is a full count.
	View full audit log →	Opens Audit.	See every admin action.

Who sees it: Super AdminOffice Admin

Listings & verification

Get listings in, checked, live and fresh.

7 tabs: Intake · Verify · Listings · Moderation · Brokers · Reconfirm · Rescue · plus Listing page

A listing is Draft, Under review or Listed. A hold hides a Listed listing from the public without changing its status.

Approve works only when all five conditions hold. Each red box says what to do when one fails.

Intake

Add a listing for an owner who called or walked in.7 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Type the owner's 10-digit phone.
Add a title, type and city. Price is optional.
Pick the source: Phone inbound, Field agent or Referral.
Press Create & open verification.

What happens next

A Draft is made under the owner's phone number. A new owner gets an account.

Watch out

The listing stays Draft. It reaches Verify only after the owner submits it on the website.
The city must be live and inside your office's area.
Fast-track only shows a preview. It changes nothing.

Buttons

	Button	What it does	After
1	Create & open verification	Saves the draft and opens the listing page.	Add photos and details there. You land on the Trust tab.
2	Fast-track	Switch. Shows the first four checks.	Preview only. Nothing is saved.
	Already a customer in your city	A notice, not a button.	The phone already belongs to a person in your city.

Who sees it: Super AdminOffice AdminListing ManagerSales desks (3)Investor Desk

Verify

Listings waiting for a decision. Newest first.6 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Click a row. It opens the listing on the Trust tab.
Finish the checks. Then approve or reject.

What happens next

Approved listings go Listed. Rejected ones go back to the owner with your note.

Watch out

Only Under review listings appear here.
An Auto-held listing cannot be approved. Clear it in Moderation first.
The Checks column reads "done of total".

Buttons

	Button	What it does	After
1	Click a row	Opens the listing page on the Trust tab.	Approve or reject there.
	Retry	Reloads the queue if it failed to load.	Same list again.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerFinance Desk

Listings

Every listing in your city. Find one, then open it.11 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Pick a status tab: Draft, Under review, Listed, Rejected, Sold, Archived.
Filter by flag: Clear, Auto-held, Admin-held.
Press View to open a listing.
Use Hide or Feature on the row.

What happens next

Hide and Feature take effect on the public site within about a minute.

Watch out

Feature only works on Listed listings.
Marketing sees "View only" for follow-ups.

Buttons

	Button	What it does	After
1	Hide	Removes the listing from public search at once.	The flag becomes Admin-held. Use Unhide to undo.
1	Unhide	Puts a hidden listing back on the public site.	Its normal status still applies.
2	Feature	Puts the listing in the premium strip above browse results.	Unfeature takes it out.
3	View	Opens the listing page.	Nine tabs. See Listing page.
4	Watch	A star. Bookmarks the listing for you only.	Changes nothing on the listing.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerMarketingSales desks (3)Investor DeskFinance Desk

Moderation

Risky listings and people the system flagged. A risk score of 50 or more holds a listing automatically.3 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Click a flag. Read the reason and the evidence.
Press Clear flag if it is fine.
Press Keep held to leave it held.

What happens next

A cleared listing can be approved or shown again. The action is recorded in Audit.

Watch out

Reasons: over the listing limit (3 live per owner), duplicate photos, duplicate phone, declaration mismatch, blocked identifier, posting too fast, similar description, manual.
Risk labels: Low under 25. Medium 25 to 49. High 50 and over.
The Blocklist below the table is read-only here.

Buttons

	Button	What it does	After
1	Clear flag	Releases the automatic hold.	Recorded in Audit. The listing can go forward.
2	Keep held	Closes the panel. Nothing changes.	The listing stays held.
3	Escalateswitched off	Switched off. Not built yet.	—

Who sees it: Super AdminOffice AdminQuality Auditor

Brokers

Brokers who signed up themselves wait here for a RERA check. Oldest first.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Look up the broker's RERA agent id on the official site.
Press Verify if it is real. Press Reject if not.

What happens next

The broker's profile is marked verified or rejected.

Watch out

A blocked person cannot be verified.
Reject cannot be undone from this screen.

Buttons

	Button	What it does	After
1	Verify	Marks the broker's RERA check as verified.	Recorded in Audit.
2	Reject	Marks the check rejected. A confirm box opens.	Cannot be undone from here.

Who sees it: Super AdminOffice Admin

Reconfirm

Listed properties with no seller confirmation for over 30 days. Chase the seller.11 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Mine tab: press the chase phrase, set a date, press Save.
Pool tab: press Claim to take one.
To confirm for the seller, open the listing. Use Reconfirm on owner's behalf.

What happens next

A confirmed listing leaves this list.

Watch out

After 30 days without a confirm, the listing's public trust is capped. After 90 days it is very stale.
Marketing sees "View only".

Buttons

	Button	What it does	After
1	Chase seller for reconfirmation	Fills the next step for you. Then set a date.	It shows on My Desk when due.
2	Claim	Takes a listing from the Pool. It becomes yours.	It moves to your Mine tab.
3	Pool	Tab. Listings nobody owns yet.	Claim from here.
	Load more	Shows the next page.	Lists hold 50 at a time.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerMarketingSales desks (3)Investor DeskFinance Desk

Rescue

Listings live 60+ days with no lead in 30. They are not selling.11 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Mine tab: pick one of three talking points.
Set a date. Press Save.
Pool tab: press Claim.

What happens next

Talk to the seller about price, photos or delisting.

Watch out

Nothing happens automatically. You decide the next step.

Buttons

	Button	What it does	After
1	Discuss price reduction with seller	Fills the next step.	Set a date and Save.
1	Ask seller for new photos	Fills the next step.	Set a date and Save.
1	Discuss delisting with seller	Fills the next step.	Set a date and Save.
2	Claim	Takes a listing from the Pool.	It becomes yours.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerMarketingSales desks (3)Investor DeskFinance Desk

Listing page

One listing, nine tabs. Open it from Listings, Verify or Intake.

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

The tabs on this page

Overview	Facts, Hide, Make private, availability, reconfirm, edit title, price and description, seller follow-up.
Media	Photos (set cover, reorder, delete), floor plan, video, brochure.
Documents	Ownership papers. View, then Approve or Reject.
Trust	The decision screen: the check list, disclosures, clauses, Approve & publish, Reject.
Pricing	Asking price and minimum expected price. History is not built yet.
Leads	Not built yet. Use the Leads tab in the sidebar.
Timeline	Everything that happened. Log a note or a site visit.
Performance	Views and leads for this listing. Needs the Website power.
Danger zone	Archive listing. Needs a reason and typing ARCHIVE.

When Approve is refused

The listing is not Under review.
It is Auto-held or Admin-held. Clear the hold first.
It has no map pin.
The owner is blocked (everywhere, or in that city).
A check is still not_started or pending. A failed check does not block. You judge it.
The fix for open checks: Request force-approve and a second admin.

Buttons

	Button	What it does	After
1	Approve & publish	Makes the listing Listed on the public site.	Pick the trust band first. See the rules below.
2	Reject	Sends the listing back to the owner. You must write a note.	The owner sees your note word for word.
3	Request force-approve	Asks a second admin to allow approval with checks still open.	Waits in Approvals. Their approval is what publishes it.
4	Holdswitched off	Switched off. Not built yet.	Use Hide on the Overview tab or the Listings tab.
5	Resolve disclosure	Marks a seller's disclosure as dealt with.	Dispute disclosure marks it disputed.
5	Approve clause	Accepts a deal clause the seller proposed.	Reject clause refuses it.
6	Reconfirm on owner's behalf	Marks the listing as still available.	Resets the 30-day clock. Only live listings you own.
	Make private	Takes the listing off-market. Make public reverses it.	Only some roles can.
	Set as cover	Makes a photo the cover.	The first photo shows a Cover badge.
	Archive listing	Removes the listing from the public site. Data is kept.	Cannot be undone from the admin.

Buyers & leads

From first enquiry to a closed deal.

3 tabs: Leads · Requirements · People · plus Person page

A lead moves right through seven stages. It may step back. Any open stage can close as lost. A closed lead can be reopened.

Work starts in a pool. One person owns it. Giving it back needs an admin's approval.

Hidden phone numbers are shown only in two cases. Every reveal is logged.

Leads

Every buyer enquiry. Move each one through the stages until the deal closes.6 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Filter by status, source or city.
Switch the view: Table, Kanban or By buyer.
Move a lead to its next stage. Set a next step with a date.
Close it Won or Lost. Lost needs a reason.

What happens next

Closed won deals get their money recorded with Record deal.

Watch out

The buyer's name is hidden until the lead is Qualified or later.
Only the lead's owner (or an admin) can move it.
A lead cannot jump to Closed won. It must pass Negotiating and Token received.

Buttons

	Button	What it does	After
1	Kanban	Shows leads as columns, one per stage.	Table and By buyer are the other views.
2	Move to…	Moves the lead to another stage.	A wrong move is refused with a message.
3	Why lost?	Pick a reason when closing as lost: Price, Location, Financing, Went direct, Unreachable, Timing, Other.	The lead is Closed lost.
4	Assign	Pick a colleague to own the lead. Office Admin and Super Admin only.	The colleague is told. Their release request (if any) is cancelled.
5	Save	Saves your next step and its due date.	It appears in Due today and Overdue on My Desk.
6	Record deal	Saves agreed price, commission amount and commission status.	Opens only at Token received or Closed won.
7	Reopen lead	Brings a closed lead back to Qualified.	Office Admin and Super Admin only.

Who sees it: Super AdminOffice AdminSales desks (3)Investor Desk

Requirements

What buyers are looking for. The system finds listings that fit.7 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Click a row to see the matching listings.
Tick up to 10 listings.
Press Send shortlist.

What happens next

The shortlist is recorded and sent to the buyer on WhatsApp.

Watch out

When a listing goes live, the system checks it against open requirements: type, city, budget.
On this setup the send is simulated. If it says "not sent", send it yourself.

Buttons

	Button	What it does	After
1	Assign to me	Makes you the owner of this requirement's lead.	Only Office Admin and Super Admin can. Others are refused.
2	Send shortlist	Sends the ticked listings and records them.	Max 10 at a time.
	Load more	Shows the next page of matches.	—

Who sees it: Super AdminOffice AdminListing ManagerSales desks (3)Investor Desk

People

Find any public account by phone, email or name.10 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Type in the search box.
Open the person. Phone and email are hidden.
Press Reveal phone or Reveal email only when you must.

What happens next

Every reveal is logged. A high number of reveals raises an alert.

Watch out

Sales can reveal only for their own lead, at Qualified or later.
Office Admins can reveal people who have presence in their city.
See Person page for blocking and duplicates.

Buttons

	Button	What it does	After
1	Reveal phone	Shows the full phone number once.	Written to the access log.
1	Reveal email	Shows the full email once.	Written to the access log.

Who sees it: Super AdminOffice AdminListing ManagerQuality AuditorLegal OfficerSales desks (3)Investor DeskFinance Desk

Person page

One public account: who they are, what they did, and what staff did about them.

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

The tabs on this page

Identity	Name, masked phone and email, Reveal buttons.
Blocks	Where the person is blocked, and why.
Listings · Leads · Requirements	Everything they posted or asked for.
Moderation flags · Live sessions	Open flags and where they are signed in.
Admin actions · History	What staff did. Add a note in History.
Duplicates	Other accounts that may be the same person. Link them here.

Buttons

	Button	What it does	After
1	Block in	Asks to block this person in one city.	A second admin confirms in Approvals.
2	Block everywhere	Blocks the person in every city. Super Admin only.	They are signed out. You choose to hide or keep their listings.
3	Open site as user	Opens the public site as this person. Read-only. Super Admin only.	Expires after a short time.

Safety & approvals

Second-person decisions and the record.

4 tabs: Releases · Approvals · Blocks · Audit

One admin files a risky action. A different admin decides. Nobody decides their own request.

Releases

Staff ask to give a lead or listing back. An admin decides here. Longest-waiting first.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Open the oldest request.
Read the reason.
Press Approve or Reject. A rejection needs a reason.

What happens next

Approved: the item goes back to the pool. The staff member is told either way.

Watch out

If the lead is already closed, or has deal money recorded, the approval is refused. The request stays open.

Buttons

	Button	What it does	After
1	Approve	Takes the item away from the staff member.	It goes back to the pool.
2	Reject	Opens a box for your reason.	The staff member sees your reason.
	Submit rejection	Confirms the rejection.	The request closes.

Who sees it: Super AdminOffice Admin

Approvals

Risky actions wait here for a second admin. You cannot decide your own request.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Look here every day. Nobody is notified.
Read who asked and why. Click the person or listing to check.
Press Approve or Reject. A rejection needs a reason.

What happens next

Approved: the action happens at once. Rejected: nothing changes.

Watch out

Five kinds: Block account, Force-approve verification, Block account in city, Add a Super Admin, Remove a Super Admin.
A second tab, Access requests, holds staff asking for more powers or another office.
The person who filed a request can Withdraw it.

Buttons

	Button	What it does	After
1	Approve	Carries out the filed action.	Recorded in Audit.
2	Reject	Needs a reason.	The action does not happen.
3	Withdraw	Takes back a request you filed.	The request closes.
	Access requests	Tab. Approve or reject staff asking for a power or an office.	Approving grants it for the time asked.

Who sees it: Super AdminOffice Admin

Blocks

People who cannot list, show interest or ask for a callback in a city.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

See who is blocked, where and why.
Lift a block that is no longer needed.
To add a block, open the person in People.

What happens next

A lifted block lets the person back in.

Watch out

A city block is asked for by one admin and confirmed by another in Approvals.
Lifting a block does not unhide listings. They stay hidden until you release them.

Buttons

	Button	What it does	After
1	Lift block	Lets the person back into that city.	A reason is required.
2	Unblock	Lifts an everywhere block. Super Admin only.	A reason is required.
	Ask for approval	Sends a city block to a second admin.	It waits in Approvals.

Who sees it: Super AdminOffice Admin

Audit

The record of who did what, and when. It cannot be edited.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Filter by person, event type, listing or lead id and dates.
Click a row for the details.
Press Export CSV to save the list.

What happens next

Use it to answer "who changed this?".

Watch out

Super Admins can also filter by office.
Rejection notes and similar free text are not copied here, on purpose.

Buttons

	Button	What it does	After
1	Export CSV	Downloads the filtered list as a spreadsheet file.	Needs at least one row.

Who sees it: Super AdminOffice Admin

Team & setup

People, powers, cities, settings.

4 tabs: Staff · Presets · Cities · Settings

A city goes live when four checks pass. It can then be paused and made live again.

A new person goes from "added" to "working" in six steps.

Staff

Your team. Add people, change their role, see who left.2 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Fill Add staff member: name, email, phone (optional), temporary password, role, office.
Give the person the temporary password. It is shown once.
Click a person to change their profile, access, offices or status.

What happens next

The new person signs in, sets their own password, and sets up the authenticator app.

Watch out

The temporary password needs 12 or more characters.
You can only give powers you hold yourself.
People who left show under Needs reassignment until their work is moved.

Buttons

	Button	What it does	After
1	Add staff member	Creates the account with a role and an office.	Show the temporary password to the person.
2	Suspend	Pauses a person's access.	Reactivate brings it back.
2	Mark as left	Ends their access for good.	Their leads and listings wait under Needs reassignment.
3	Apply a preset	Gives a person a ready-made role's powers.	Choose to add or replace.
	Request deactivation	Starts removal of a Super Admin.	A second Super Admin must approve in Approvals.

Who sees it: Super AdminOffice Admin

Presets

Presets are the powers a person starts with. Editing one changes nobody until you apply it.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Open a preset. Tick or untick powers.
Press Save.
Apply it to people with Apply a preset on the Staff page.

What happens next

Only people you apply it to are changed.

Watch out

There are 11 presets today. Super Admin is fixed and cannot be edited.

Buttons

	Button	What it does	After
1	Create preset	Makes a new preset.	Pick whether it works in one office or every city.
2	Save	Saves the preset's powers.	Nobody changes yet.
3	Delete	Deletes a preset you made.	Confirm first.

Who sees it: Super Admin

Cities

Set up each city: its office, its localities, then make it live.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Press Add a city.
Open the city. Finish the four-point checklist.
Press Make this city live.

What happens next

A live city appears on the public site within about a minute.

Watch out

Checklist: has an office, the office has an Office Admin, at least one reviewed locality, has a Hindi name.
Pause hides the city from new listings. Existing listings stay searchable.

Buttons

	Button	What it does	After
1	Add a city	Opens a form for a new city.	Press Add this city.
2	Make this city live	Publishes every Reviewed locality and shows the city.	Works only when all four checks pass.
2	Pause this city	Takes the city off the public site.	Make it live again brings it back.
3	Create the office	Makes the city's office.	Then add an Office Admin from Staff.
4	Add a locality	Adds an area name. Status: Draft, Reviewed, Published or Retired.	At least one Reviewed is needed to go live.

Who sees it: Super Admin

Settings

How often the system asks for your 6-digit code before a sensitive action.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Pick Always, Once per login or Never.
If you pick Always, set the minutes (1 to 60).
Press Save changes.

What happens next

The choice applies to everyone who signs in.

Watch out

Signing in itself always needs the code.
Minutes only matter for Always.

Buttons

	Button	What it does	After
1	Save changes	Saves the choice for the whole company.	Takes effect at once.

Who sees it: Super Admin

Public inbox & analytics

Messages from outside, site content, traffic.

4 tabs: Applications · Feedback · Content · Website

Applications

Job applications from the Careers page.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Filter by role or status.
Click a row. Read why they fit.
Press Download resume if needed. Then Shortlist or Reject.

What happens next

The status changes: New → Shortlisted or Rejected.

Watch out

For your own tracking. Nothing is sent to the candidate.
Every resume download is written to Audit.
No role has this tab by default. A Super Admin can grant it.

Buttons

	Button	What it does	After
1	Shortlist	Marks the candidate shortlisted.	You can still reject later.
1	Reject	Marks the candidate rejected.	Nothing is sent to them.
2	Download resume	Saves the resume file.	Logged in Audit.

Who sees it: Super Admin

Feedback

Messages from the public. Two tabs: Feedback and Listing reports.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Open a message. Read it.
Set the status: New, In review, Resolved or Dismissed.
Add a note for your team. Press Save.

What happens next

A report about a bad listing can be sent to Moderation.

Watch out

A number on the sidebar shows new messages waiting.
Report reasons include Already sold, Fake listing, Wrong price, Broker posing as owner.
No role has this tab by default. A Super Admin can grant it.

Buttons

	Button	What it does	After
1	Save	Saves the status and your private note.	Only your team sees the note.
2	Escalate to moderation	Raises a flag on the reported listing.	It appears in Moderation. You can do this once per report.

Who sees it: Super Admin

Content

Edit the Help Centre on the public site.3 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Questions tab: press New question. Write it in English, Hindi or both.
Tick Published to show it.
Sections and Contact details tabs change the rest.

What happens next

Changes show on the public site within a minute.

Watch out

A question needs at least one language filled in.
A section that still holds questions cannot be deleted.
At most 6 questions can be pinned as popular.

Buttons

	Button	What it does	After
1	New question	Opens the question editor.	Fill it in and Save.
2	Pin to popular	Pin icon. Shows the question in the popular list.	The same icon unpins it.
3	Delete	Deletes a question.	Press Tap again to confirm.
	Save contact details	Saves phone, WhatsApp, email and opening hours.	Blank means that channel is hidden.

Who sees it: Super AdminOffice AdminMarketing

Website

How many people visit the site, and what they do there.1 of 11 roles

Schematic. Numbers match the Buttons table. Your screen has more rows and filters.

You do

Pick a window: 7, 30 or 90 days, or your own dates.
Read the six number tiles.
Open the other tabs: Demand, Listings, Search, SEO, Behaviour.

What happens next

Use it to see what buyers want and where listings are missing.

Watch out

Numbers update once a day. "Today so far" is live.
Each tab has a help box that explains it in plain words.
Behaviour is optional. It needs PostHog connected.

Buttons

	Button	What it does	After
1	7 days	Sets the time window. 30 days and 90 days sit beside it.	Every tile and table follows the window.

Who sees it: Super Admin

Words you will see

These are the exact words on the screens.

Listing status

Draft	The owner is still filling it in. Not public.
Under review	Submitted. Waiting in Verify.
Listed	Approved. Visible to the public.
Rejected	Sent back to the owner with a note.
Sold	No longer for sale.
Archived	Removed from the public site. Data is kept.

Flag on a listing

Clear	No hold on the listing.
Auto-held	The system held it. Risk score 50 or more. Clear it in Moderation.
Admin-held	A person hid it with Hide. Use Unhide.

Availability

Available	Can be bought or rented now.
Under offer	A buyer has made an offer.
Token received	A token was paid.
Sold	Sold.
Paused	Not on offer for now.

Trust band

Basic	Starting point. Nothing proven yet.
Checked	Phone, identity and ownership document all passed.
Strong	Checked, plus a site visit passed.
Buyders Assured	Strong, plus final admin review, and the data is fresh.

Check status

not_started	Nobody has looked. Blocks approval.
pending	Being checked. Blocks approval.
passed	Fine.
failed	A problem was found. Does not block approval. You judge.
inconclusive	Could not tell. Does not block approval.
expired	It was fine once. Now too old. Does not block approval.

Lead stage

New	The buyer just asked. Nobody has called yet.
Contacted	You reached the buyer.
Qualified	A real buyer. Name and phone can now be revealed.
Negotiating	Talking price and terms.
Token received	The buyer paid a token. Record deal opens.
Closed won	Deal done.
Closed lost	Deal lost. A reason is saved.

Where a lead comes from

Show interest	A buyer pressed Show interest on a listing.
Requirement match	From a buyer's requirement form.
Callback request	A buyer asked for a call back: morning, afternoon or evening.
Contact	A message through the contact form.
Home loan	A finance enquiry from the home-loans page.

Staff status

Active	Working normally.
Suspended	Access paused. Can be reactivated.
Left	Gone for good. Their work needs a new owner.
Awaiting approval	A new Super Admin waiting for a second Super Admin.

Other labels

Risk: Low · Medium · High	Under 25 · 25 to 49 · 50 and over (auto-hold).
Commission: Pending · Partial · Received · Waived	Where the money stands on a deal.
Application: New · Shortlisted · Rejected	A job candidate's status.
Feedback: New · In review · Resolved · Dismissed	How far you have got with a message.
Locality: Draft · Reviewed · Published · Retired	Draft is hidden. Reviewed and Published show on the site. Retired is removed from the pickers.
City: not live · Live · Paused	Not live is hidden. Live shows. Paused hides it from new listings.

The 19 checks on the Trust tab

Who is the owner?	Owner phone verified · Owner identity verified · Seller authority confirmed · Co-owner consent confirmed
Do they own it?	Ownership document reviewed · Title chain reviewed · Land record match confirmed
Is it registered?	RERA project match confirmed · RERA agent match confirmed
Is anything owed on it?	CERSAI public search checked · Loan NOC or closure plan reviewed · Property tax dues reviewed · Electricity & water dues reviewed · Society NOC status checked
Is it real and current?	Site visit completed · Photos verified recent · Duplicate photo check passed
Is the price sane?	Price compared to market · Final admin review completed

Terms

Pool	Work nobody owns yet. Anyone allowed can take it.
Claim	Take an item from the pool. It becomes yours.
Assign	Give an item to a colleague. Needs the Assign power.
Release	Give an item back to the pool. An admin must approve.
Queue	A list of things waiting for a person.
Flag	A warning on a listing or person. Raised by the system or by staff.
Auto-hold	The system hides a listing when its risk score is 50 or more.
Force-approve	Approve with checks still open. Needs a second admin.
Second admin	A different admin. You can never approve your own request.
Mask / Reveal	Phone and email show hidden. Reveal shows them and is logged.
Sign-in code	The 6-digit code from your authenticator app.
Preset	A ready-made role: a set of powers.
Office	One city's team. Most staff see only their own city's records.
Super Admin	Sees and controls everything in every city.
Office Admin	Runs one office: its staff, listings, leads and people.
Disclosure	Something the seller says about the property, such as a dispute or loan.
Clause	A deal term the seller proposes. An admin approves or rejects it.
RERA	The real-estate regulator's registration number.
Token	Advance money a buyer pays to hold a deal.

"It won't let me…"

The real messages, in plain words.

Where	You see	It means	Do this
Approvals	You filed this request, so someone else has to decide it.	Nobody can approve their own request.	Ask a different admin to decide it.
Approvals	Only the person who filed this request, or the person it is about, can withdraw it.	You are not allowed to withdraw it.	Ask the person who filed it.
Approvals	That would leave the company with no Super Admin left, so it can't go ahead.	The last Super Admin cannot be removed.	Add another Super Admin first.
Approvals	This account is staff — staff leave through deactivation, not a block.	You tried to block a staff member.	Use Mark as left or Suspend on Staff.
Trust tab	This listing is auto-held by moderation.	The system flagged it. Approve is blocked.	Clear the flag in Moderation. Then approve.
Trust tab	Approving past this needs a second admin (D27).	Some checks are still not_started or pending.	Finish them, or press Request force-approve. Ignore the code "D27".
Trust tab	Someone else already acted on this listing — refreshed with the latest state.	A colleague approved or rejected it first.	Read the new state. Nothing more to do.
Danger zone	This listing has an open lead that hasn't been closed won or lost yet. Close or reassign it before archiving.	A live lead still points at this listing.	Close the lead Won or Lost. Then archive.
Leads	Only this lead's assignee (or main admin) can move it.	The lead is not yours.	Ask your Office Admin to assign it to you.
Leads	That move isn't allowed from the lead's current status.	Stages must go in order.	Move one stage at a time. Won needs Token received first.
Leads	Pick a reason before closing this lead as lost.	Closed lost needs a reason.	Choose from Why lost?.
Leads	Pick a due date that isn't in the past.	A next step needs a date from today on.	Choose today or a later date.
Leads	Closed leads can't carry a next action.	The lead is closed.	Reopen it first (Office Admin or Super Admin).
Reconfirm / Rescue	Someone already claimed this listing.	A colleague took it first.	Pick another from the Pool.
Listing page	This listing isn't assigned to you.	You can only reconfirm listings you own.	Claim it first, or ask an admin.
Listing page	Only a live listing can be reconfirmed.	The listing is not Listed.	Nothing to do until it is Listed.
Staff	This preset includes powers you do not have. Ask a Super Admin to create this person.	You can only give powers you hold.	Pick a smaller preset, or ask a Super Admin.
Staff	You can only add people to your own office.	The office is not yours.	Choose your own office.
Sign in	That email or password didn't match. Check both and try again.	A typing slip, or the wrong account.	Try again. Many wrong tries lock you out for a while.
Sign in	That temporary password has expired. Ask the owner to issue a new one.	You waited too long.	Ask the owner or your Office Admin for a new one.
Sign in	That code didn't match. Check your authenticator app and try the current code.	The 6-digit code changes every 30 seconds.	Wait for the next code and type it fresh.
Sign in	Choose a longer password — at least 12 characters, and not the temporary one.	The new password is too short or the same.	Use 12 or more characters.
Intake	Some fields need attention — check the phone, title, and city.	A field is missing or wrong.	Phone must be 10 digits. Title 4+ letters. Pick a city.

Known limits

True on 5 Oct 2026. Some may be fixed later. Each one is a screen that can surprise you.

Works differently than it looks

Call and WhatsApp buttons only log

Call buyer and WhatsApp buyer record the attempt. Nothing is dialled or sent.

Meanwhile: Call from your own phone. Then use the button to log it.

Read from the repo's env file. The live setting was not checked.

Intake makes a draft that the owner must submit

After Intake the listing is a Draft. Only the owner can send it for review, on the website.

Meanwhile: Ask the owner to sign in with that phone number and submit.

Fast-track on Intake is a preview

The switch lists four checks. It saves nothing.

Meanwhile: Open the checks on the Trust tab as normal.

Sales cannot take a lead from the pool

Assign and Assign to me need the Assign power. Sales roles do not have it. No screen has a Claim button for leads.

Meanwhile: Ask your Office Admin to assign the lead to you.

Command Center tiles are not full counts

Requirements and Live verified listings can only show 1 or 1+. Verification queue stops at 5.

Meanwhile: Open the tab for the real number.

Approvals send no notification

Nobody is told when something waits in Approvals.

Meanwhile: Open Approvals every day.

Verify is newest first

Verify lists the newest listing first. Releases, Approvals and Brokers list the oldest first.

Meanwhile: Sort in your head. Do not assume the top row is the oldest.

Some messages show internal codes

You may see codes like D27 or GA9. They are for developers.

Meanwhile: Ignore the code. Read the sentence.

The top bar is blank on 14 tabs

Only 10 of the 24 tabs show a name in the top bar.

Meanwhile: The page's own heading is just below. The sidebar highlights where you are.

Finance Desk has no Leads tab

The Finance Desk role can read deals, but the Leads tab needs a different power.

Meanwhile: Ask the owner if this role should see Leads.

Marketing can see Reconfirm and Rescue but not act

These tabs show View only for roles without the listing powers.

Meanwhile: Use them to read. Ask a colleague to act.

Not built yet

Hold (Trust tab) and Escalate (Moderation)

Both buttons are switched off.

Meanwhile: Use Hide on the Overview or Listings tab. Use Clear flag or Keep held.

Listing Leads and Pricing history

The listing's Leads tab is empty. Pricing shows only two prices.

Meanwhile: Use the Leads tab in the sidebar.

Leads show 20 at a time, with no notes

There is no paging on Leads. The lead panel has no note history.

Meanwhile: Use the filters. Log notes on the Person page History.

Un-archive

An archived listing cannot be brought back from the admin.

Meanwhile: Archive only when sure.

Your role

Each role sees its own tabs. A Super Admin can also give one person extra powers, so your sidebar may show more.

Tab	Super Admin	Office Admin	Listing Manager	Quality Auditor	Legal Officer	Marketing	Sales Residential	Sales Commercial	Sales Industrial & Land	Investor Desk	Finance Desk
My Desk	●	●	●	●	●	●	●	●	●	●	●
Command Center	●	●	·	·	·	·	·	·	·	·	·
Website	●	·	·	·	·	·	·	·	·	·	·
Releases	●	●	·	·	·	·	·	·	·	·	·
Approvals	●	●	·	·	·	·	·	·	·	·	·
Blocks	●	●	·	·	·	·	·	·	·	·	·
Verify	●	●	●	●	●	·	·	·	·	·	●
Brokers	●	●	·	·	·	·	·	·	·	·	·
Moderation	●	●	·	●	·	·	·	·	·	·	·
Leads	●	●	·	·	·	·	●	●	●	●	·
Requirements	●	●	●	·	·	·	●	●	●	●	·
Listings	●	●	●	●	●	●	●	●	●	●	●
Reconfirm	●	●	●	●	●	●	●	●	●	●	●
Rescue	●	●	●	●	●	●	●	●	●	●	●
Intake	●	●	●	·	·	·	●	●	●	●	·
Audit	●	●	·	·	·	·	·	·	·	·	·
Content	●	●	·	·	·	●	·	·	·	·	·
Applications	●	·	·	·	·	·	·	·	·	·	·
Feedback	●	·	·	·	·	·	·	·	·	·	·
People	●	●	●	●	●	·	●	●	●	●	●
Staff	●	●	·	·	·	·	·	·	·	·	·
Presets	●	·	·	·	·	·	·	·	·	·	·
Cities	●	·	·	·	·	·	·	·	·	·	·
Settings	●	·	·	·	·	·	·	·	·	·	·

Super Admin

Sees and controls everything in every city.

24 of 24 tabs. Start with Approvals.

Your day

Approvals: decide what others filed. Nobody is told.
Command Center: scan the counts.
Staff, Cities, Settings when something changes.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Command Center	The company view for managers. Counts and charts.
Website	How many people visit the site, and what they do there.
Releases	Staff ask to give a lead or listing back. An admin decides here. Longest-waiting first.
Approvals	Risky actions wait here for a second admin. You cannot decide your own request.
Blocks	People who cannot list, show interest or ask for a callback in a city.
Verify	Listings waiting for a decision. Newest first.
Brokers	Brokers who signed up themselves wait here for a RERA check. Oldest first.
Moderation	Risky listings and people the system flagged. A risk score of 50 or more holds a listing automatically.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
Audit	The record of who did what, and when. It cannot be edited.
Content	Edit the Help Centre on the public site.
Applications	Job applications from the Careers page.
Feedback	Messages from the public. Two tabs: Feedback and Listing reports.
People	Find any public account by phone, email or name.
Staff	Your team. Add people, change their role, see who left.
Presets	Presets are the powers a person starts with. Editing one changes nobody until you apply it.
Cities	Set up each city: its office, its localities, then make it live.
Settings	How often the system asks for your 6-digit code before a sensitive action.

Office Admin

Runs one office: its staff, listings, leads and people, in that city only.

18 of 24 tabs. Start with My Desk.

Your day

My Desk, then Releases and Approvals.
Leads: press Assign to give new leads to your sales team.
Verify and Moderation for your city's listings.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Command Center	The company view for managers. Counts and charts.
Releases	Staff ask to give a lead or listing back. An admin decides here. Longest-waiting first.
Approvals	Risky actions wait here for a second admin. You cannot decide your own request.
Blocks	People who cannot list, show interest or ask for a callback in a city.
Verify	Listings waiting for a decision. Newest first.
Brokers	Brokers who signed up themselves wait here for a RERA check. Oldest first.
Moderation	Risky listings and people the system flagged. A risk score of 50 or more holds a listing automatically.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
Audit	The record of who did what, and when. It cannot be edited.
Content	Edit the Help Centre on the public site.
People	Find any public account by phone, email or name.
Staff	Your team. Add people, change their role, see who left.

Listing Manager

Sources and organises inventory, edits any listing in the city, and publishes after review.

8 of 24 tabs. Start with Verify.

Your day

Verify: finish the checks, approve or reject.
Listings: edit, feature, hide.
Reconfirm and Rescue: keep listings fresh.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Verify	Listings waiting for a decision. Newest first.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
People	Find any public account by phone, email or name.

Listing Quality Auditor

Checks photos, descriptions and compliance before a listing goes live.

7 of 24 tabs. Start with Verify.

Your day

Verify: check photos, text and papers.
Moderation: clear or keep flags.
Listings: edit and hide when needed.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Verify	Listings waiting for a decision. Newest first.
Moderation	Risky listings and people the system flagged. A risk score of 50 or more holds a listing automatically.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
People	Find any public account by phone, email or name.

Legal & Due Diligence Officer

Reviews documents and records verification checks; never publishes.

6 of 24 tabs. Start with Verify.

Your day

Verify: open the listing's Documents. Approve or reject each.
Record each check on the Trust tab.
Resolve disclosures and review clauses. You do not publish.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Verify	Listings waiting for a decision. Newest first.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
People	Find any public account by phone, email or name.

Marketing

Works the public site across every city; reads listings, features them, manages content.

5 of 24 tabs. Start with Listings.

Your day

Listings: Feature or Unfeature a Listed listing.
Content: edit the Help Centre.
You work across every city. You see no leads.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Content	Edit the Help Centre on the public site.

Sales — Residential Desk

Works leads and listings assigned to them, and the city pool.

8 of 24 tabs. Start with My Desk.

Your day

My Desk: clear Overdue, then Due today.
Leads: move stages, set a next step with a date.
Requirements: send shortlists. Ask your Office Admin to assign leads.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
People	Find any public account by phone, email or name.

Sales — Commercial Desk

Works leads and listings assigned to them, and the city pool.

8 of 24 tabs. Start with My Desk.

Your day

My Desk: clear Overdue, then Due today.
Leads: move stages, set a next step with a date.
Requirements: send shortlists. Ask your Office Admin to assign leads.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
People	Find any public account by phone, email or name.

Sales — Industrial & Land Desk

Works leads and listings assigned to them, and the city pool.

8 of 24 tabs. Start with My Desk.

Your day

My Desk: clear Overdue, then Due today.
Leads: move stages, set a next step with a date.
Requirements: send shortlists. Ask your Office Admin to assign leads.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
People	Find any public account by phone, email or name.

Investor Portfolio Desk

Works investor leads and can keep a listing off-market.

8 of 24 tabs. Start with My Desk.

Your day

Same as Sales.
You can also Make private a listing, to keep it off-market.
Ask your Office Admin to assign leads.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Leads	Every buyer enquiry. Move each one through the stages until the deal closes.
Requirements	What buyers are looking for. The system finds listings that fit.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
Intake	Add a listing for an owner who called or walked in.
People	Find any public account by phone, email or name.

Finance & Transaction Desk

Sees every deal and its commission; sees leads masked.

6 of 24 tabs. Start with My Desk.

Your day

My Desk and Listings.
People: search accounts. Phones stay hidden.
Your role reads deals, but the Leads tab is not shown to it yet.

Your tabs

My Desk	Your own to-do page. Everything given to you is here.
Verify	Listings waiting for a decision. Newest first.
Listings	Every listing in your city. Find one, then open it.
Reconfirm	Listed properties with no seller confirmation for over 30 days. Chase the seller.
Rescue	Listings live 60+ days with no lead in 30. They are not selling.
People	Find any public account by phone, email or name.

Coming later

Recorded, not built.

Help inside the admin. A "?" panel on every page, reusing this manual's cards. Always up to date. Needs a code change.
Group the sidebar by purpose. Add headings so tabs that do one job sit together: Home, Listings & verification, Buyers & leads, Safety & approvals, Team & setup, Public inbox & analytics. Show a title on all 24 tabs.
Hindi version of this manual. After the English wording is approved.
Gaps to decide. A lead Claim button for sales. Staff submit on behalf after Intake. A real call and WhatsApp provider. A Leads tab for Finance Desk. Real counts on Command Center.

Written from the admin's code at commit bc213338 on 5 Oct 2026. If this manual and a screen disagree, trust the screen and tell the owner. To refresh the manual after a change, see RightMove/Admin-Manual/README.md.